Request Technical Support

Use our form below to submit a support ticket. Be thorough as possible when describing your technical concern so our team can accurately and efficiently address it. You may review our Service Level Agreement to know our timeframe in resolving your concern.

For additional support, please refer to the links below the form to get in touch with our 3rd Party providers.

Technology Services Support Ticket Form 


We’re here to serve you. Please complete the form with as much details as you can provide. We will do our best to address your concern or issue in a timely manner.






Please provide your gsot.edu email address.


Please provide a non-GSOT email if your concern is about your GSOT provided email address.

Provide a brief description of your concern.

Provide full description of your concern. For example, specific function/feature affected; time the problem happened; frequency of the issue; expected result; error messages received; etc.


Accepts most commonly known file types such as DOCX, DOC, PDF, PNG, JPEG, etc. Please keep attachment size under 35MB.



3rd Party Support

Zoom

ZOOM

Zoom is Grace’s video conferencing platform that is used for actual live classes and meetings.

Get in touch with Zoom.

Canvas

CANVAS

Canvas is Grace’s Learning Management System (LMS) where students access their course/s and submit course requirements.

For support for non course related issues contact Instructure.

GOOGLE MAIL

GOOGLE MAIL

Google Mail or Gmail is Grace’s email server. Grace email users utilize GMail’s environment, features, and functionalities.

Seek help from Gmail.

Populi

POPULI

Populi is Grace’s Student Information System (SIS) where students register for courses and access their official records.

For technical support, reach out to Populi.